RETURNS

Shopping for luxury items should be enjoyable, but we know things don’t always go as planned. Understanding our return policy will help ease your concerns.

Return Timeline: You can return items within 7 days of receipt. Keep your receipt or order confirmation to streamline the process. Items must be unused, in original condition, with tags and packaging intact for a full refund.

Change of Heart: If you wish to return an item due to a change of heart, email us at info@historieluxury.com, and we’ll send you a shipping label. The cost of the label will be deducted from your refund once we inspect the item and confirm it meets our return criteria.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Items that have been used, are not in the original condition you received them in, do not have tags attached, or are not in original packaging cannot be returned. Additionally, sale items are FINAL SALE and not eligible for returns or refunds.

Refunds: We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@historieluxury.com.

We're Here to Help: If you have questions or need assistance, reach out to our customer service at info@historieluxury.com.  We're always happy to assist!