Shipping policy

Shipping Policy

At HISTORIE, we specialize in curating pre-loved luxury goods, ensuring each item is authenticated and shipped with the utmost care. We aim to provide a seamless shipping experience throughout the United States. Please review our shipping policy below for details on rates, timelines, and procedures. Note: At this time, we do not offer international shipping.

Order Processing Time

- All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after payment confirmation.

- The items undergo a final inspection and authentication check before shipping, which may add up to 1 additional business day for quality assurance.

- You will receive an email confirmation once your order has been processed and shipped.

Shipping Methods & Rates

All orders are shipped via FedEx within the United States. We do not currently offer international shipping.

  • Orders under $500: $10.00 flat rate via FedEx Ground (3-5 business days)
  • Orders $500 and over: FREE shipping via FedEx Ground (3-5 business days)

We do not ship to P.O. boxes or APO/FPO addresses.

Note: For high-value items (over $500), we require signature confirmation upon delivery for added security.

Delivery Estimates

- Delivery times are estimates and not guaranteed, as they may be affected by factors like weather or carrier delays.

- Business days exclude weekends and public holidays.

- Rural or remote areas may experience longer delivery times.

Tracking Your Order

- Once shipped, you'll receive a tracking number via email.

- Track your package directly on FedEx's website.

Lost, Damaged, or Undelivered Packages

- If your package is lost or damaged in transit, please contact us within 7 days of the estimated delivery date at info@historieluxury.com with your order number and details.

- We will file a claim with the carrier and work to resolve the issue, which may include a refund or replacement (subject to availability).

- All shipments are insured, but claims require proof of damage (e.g., photos).

- If a package is returned to us due to an incorrect address provided by the customer, we will reship at the customer's expense.

Shipping Restrictions

- We do not offer combined shipping for multiple items to ensure each piece is packaged securely.

- We comply with all U.S. shipping laws and restrictions on luxury items (e.g., no shipping of counterfeit goods—all our items are authenticated).

- Hazardous materials or restricted items (if any) will not be shipped.

Changes to This Policy

We reserve the right to update this shipping policy at any time. Changes will be posted on this page, and your continued use of our site constitutes acceptance.

If you have any questions about shipping, feel free to reach out to us at info@historieluxury.com.